Shipping Policy

Thank you for choosing Emegency Kits as your online destination for emergency items. We strive to provide efficient and reliable shipping services to ensure that your orders reach you in a timely manner. Please review the following information regarding our shipping policy:

  1. Shipping Locations
    • We currently offer shipping within United Kingdom. Please note that certain restrictions may apply to specific locations. If your shipping address is outside our designated shipping area, we will notify you and provide alternative options if available.
  2. Order Processing Time
    • Processing Time: Orders are typically processed and prepared for shipment within 1-2 business days from the date of purchase. Please note that processing time may vary during peak seasons or promotional periods.
    • Order Confirmation: Once your order is placed, you will receive an order confirmation email containing your order details and shipping information. Please review the information carefully and contact us immediately if any changes are needed.
  3. Shipping Methods and Delivery Time
    • Shipping Carriers: We partner with reputable shipping carriers to ensure reliable and secure delivery of your orders.
    • Estimated Delivery Time: The estimated delivery time depends on your shipping location and the shipping method selected during checkout. Please refer to the estimated delivery timeframe provided at the time of purchase.
    • Tracking Information: Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this information to monitor the progress of your shipment.
  4. Shipping Charges
    • Shipping Costs: Shipping charges are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process.
    • Free Shipping: We may offer free shipping on eligible orders as specified on our website or during promotional periods. Please refer to the terms and conditions of the specific offer for further details.
  5. Customs and Import Duties
    • For international orders, please note that customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Please check with your local customs office for more information on applicable duties and fees.
  6. Address Accuracy
    • It is essential to provide accurate and complete shipping information to ensure successful delivery. Please double-check your shipping address before completing your purchase. Inaccurate or incomplete addresses may result in delayed delivery or return of the package to our facility.
  7. Order Tracking and Delivery Issues
    • If you encounter any issues with the delivery of your order or have questions regarding the tracking information, please contact our customer support team at [email protected]. We will assist you in resolving any concerns promptly.
  8. Contact Us
    • If you have any questions, concerns, or inquiries regarding our Shipping Policy or need further assistance, please contact our customer support team:
      Email: [email protected]
      Address: 2nd floor, 10 Park Grove, Cardiff, VGL CF10 3BN

Please note that our Shipping Policy is subject to change without notice. We recommend reviewing the most up-to-date policy on our website or contacting our customer support team for any clarifications.

Thank you for choosing Emegency Kits. We appreciate your trust in our products and services.

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